The Best Call Routing Systems Ideas. Web die vermittlung stützt sich dabei im wesentlichen auf die informationen aus zwei tabellen: Manual routing before acds, calls used to be routed manually by operators on huge switchboards.
Web an acd is basically a system between callers and agents that distributes calls and routes them to suitable agents based on predefined rules. Here’s how far the industry has come from basic acds: Manual routing before acds, calls used to be routed manually by operators on huge switchboards.
